Shipping policy
Last updated: 2 September 2026
We want your order to reach you quickly and without complications. Below you will find everything you need to know about how orders are processed and delivered.
Processing and delivery times
Orders are processed within 1 to 3 working days (Monday to Friday). Once dispatched, delivery normally takes 5 to 12 working days. In most cases your order arrives within 6 to 15 working days in total. You will receive a tracking number by email as soon as your order has been dispatched.
Our fulfilment team works Monday to Friday. We stop fulfilling orders on Friday at 17:00 and resume on Monday at 09:00. Orders received after the Friday cut off, or during the weekend, are picked up the following Monday.
Delivery times are estimates and are counted from the moment your order is dispatched, not from the moment you place it.
Shipping costs
Shipping costs are $0.00 on all orders, with no minimum order value. No additional shipping charges are applied at checkout.
Where we ship
We currently ship to addresses in Canada. We do not ship to other countries at this time. Orders placed for delivery outside Canada will be cancelled and refunded in full.
Delivery partner
Canadian deliveries are handled by Canada Post. Every parcel includes a tracking number.
Taxes and charges
All prices shown include applicable taxes, and shipping is $0.00. The amount you confirm at checkout is the amount we charge you. Should any additional charge ever be raised in connection with your delivery, contact us at info@brown-boutique.com and we will resolve it with you.
How to place an order
Add your chosen item to the basket, making sure you have selected the correct size and variant, then proceed to checkout. Enter your delivery details carefully, as an accurate address helps us deliver your order without delay. All payments are processed over an SSL encrypted connection. We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay.
Tracking your order
As soon as your order is dispatched we will send you tracking information so you can follow its progress. If the tracking link does not work, or you have any questions, our customer service team will be glad to help.
Incomplete or incorrect addresses
If a parcel is returned to us because the delivery address was incomplete or incorrect, we will contact you to arrange redelivery. Where redelivery is not possible we will refund the order, and we do not charge you for the returned delivery.
Order marked as delivered but not received
Once the carrier confirms that a parcel has been delivered to the address given at the time of the order, the order is considered fulfilled. If tracking shows the parcel as delivered but you have not received it, we ask you to:
- Check the delivery address on your order confirmation.
- Ask neighbours, family members or your building manager, in case the parcel was accepted on your behalf.
- Contact the carrier directly for more detailed delivery information.
While we are not responsible for parcels lost or stolen after delivery has been confirmed, we understand how frustrating this is. We will gladly help by providing tracking details and by assisting you in opening an enquiry with the carrier. Nothing in this section affects your statutory rights.
Delays outside our control
Occasionally delivery is delayed by events outside our reasonable control, such as carrier disruption or severe weather. We will keep you informed where we can. If delivery becomes impossible, you may cancel the order and receive a full refund.
Contact
Email: info@brown-boutique.com
Customer service hours
Monday to Friday: 09:00 – 18:00
Saturday & Sunday: Closed
Business information
Store name: Brown Boutique
Registered business name: Liberty & Co
Chamber of Commerce (KvK) number: 82579350
Business address: Bartholomeodiazstraat 8, 6413SK Heerlen, The Netherlands
Email: info@brown-boutique.com
Brown Boutique is a trading name of Liberty & Co.