Refund policy

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it – unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To begin a return, please contact us at info@brown-boutique.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

You may also contact us at info@brown-boutique.com with any questions regarding returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including customized products (such as special orders or personalized items) and personal care goods. Please get in touch if you have any questions about a specific item.

We do accept returns on sale items and gift cards.

Shipping Costs

If the return is caused by the customer's choice (change of mind, wrong size selected, etc.), the customer is responsible for the return shipping fee. The specific fee depends on the courier you choose.

If the return is due to our error — the item received is damaged, defective, or incorrect — the customer is not required to cover the return shipping cost.

Exchanges

The quickest way to get the item you want is to return your current item. Once your return has been accepted, you may place a separate order for the new item.

Refunds

We will notify you once your return has been received and inspected, and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@brown-boutique.com.